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This Privacy Policy describes how we collect, use, and protect your personal information when you use our services at Physiotech.ie (the "Website" or "E-commerce Site"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

Information We Collect

We collect and process personal information about you only when it is necessary to provide our services and to meet our legal obligations. The types of personal information we may collect include:

• Contact Information: Your name, email address, phone number, and postal address.
• Order Information: Details of products or services you purchase from us.
• Communication Data: Records of correspondence between us, including customer support inquiries.
• Usage Data: Information about how you use our Website, including your browsing history and interaction with our website.
• Technical Data: Information such as your IP address, browser type, device type, and operating system.

How We Use Your Information

We use your personal information for the following purposes:

• To provide our products and services to you, including processing and fulfilling your orders.
• To communicate with you regarding your orders, inquiries, or updates to our services.
• To improve our Website and provide a better user experience.
• To send you promotional offers, newsletters, and marketing materials (only if you have opted in).
• To comply with legal obligations and protect our rights.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual necessity: To fulfill our contractual obligations when you make a purchase.
• Legitimate interests: To improve our services, communicate with you, and protect our business.
• Legal compliance: To comply with legal obligations, such as tax or accounting requirements.
• Consent: If you provide your explicit consent for marketing communications.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws. If you have an account on our Website, you can request to delete your account and associated data at any time.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Rights

Under GDPR, you have certain rights regarding your personal data, including the right to access, rectify, erase, or restrict its processing. You also have the right to withdraw your consent for marketing communications at any time.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the revised Privacy Policy will be effective from the date of publication.

This Cookie Policy explains how we use cookies and similar tracking technologies on Physiotech.ie (the "Website" or "E-commerce Site"). By using our Website, you consent to the use of cookies in accordance with this policy.

What are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.

How We Use Cookies

We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the functioning of our Website. They enable you to navigate the site and use its features.
• Performance Cookies: These cookies help us understand how visitors interact with our Website, allowing us to improve its performance and user experience.
• Functional Cookies: Functional cookies enable the Website to remember choices you make and provide enhanced, more personalized features.

Managing Cookies

You can manage or delete cookies based on your preferences. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Website may become inaccessible or not function properly.

Contact Us

If you have any questions or concerns about our Cookie Policy or the use of cookies on our Website, please contact us at:

Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the revised Cookie Policy will be effective from the date of publication.

How to Proceed with Your Purchase

Emphasizing the significance of bank transfers as a key feature in securing our business operations, we want to underscore that this decision has been made to safeguard your financial transactions and maintain the efficiency of our services. Here's a step-by-step guide on how to proceed with your purchase:

1. Contact Us: Reach out to us via phone, email, or our contact form on our website. Our dedicated customer support team is ready to assist you in every way possible.
2. Consultation: Once you've initiated contact, our team will guide you through a personalized consultation to help determine which machine best suits your specific needs. We understand that each customer's requirements are unique, and we are here to tailor our offerings accordingly.
3. Inventory Check: We will provide you with real-time information on the availability of the machines you're interested in. Our aim is to make your experience as seamless as possible, so you can have confidence in the products we offer.
4. Expected Delivery Date: Upon confirming your order, we will promptly inform you of the expected delivery date. We understand the importance of timeliness, and we'll work diligently to ensure that your purchase reaches you when you need it.

By following these steps, we are committed to providing you with a secure, customer-centric, and efficient purchasing experience. Your satisfaction is our top priority, and we look forward to serving your needs with excellence.